Redressal of Complaints
In case any of our customers is having any complaint about Banking Services of Bank , s/he is requested to approach concern Branch Manager to resolve the matter at first place.
Branch – Level 1
As customers normally deal with the branches, it is likely that the complaints are lodged at the branch office. The Branch Manager will thus be responsible for attending to complaints/grievances in respect of customer service at the branch level. He will be responsible for ensuring the satisfactory closure of all complaints received at the branches.
Customer Grievance Cell – Level 2
The Customer Grievance Cell at the Head Office will be overseen by Nodal Officer. The name and contact details of the Nodal Officer will be displayed on Branch Notice Boards. Customers are advised to approach the Branch Head for any grievances/complaints in writing. If the complaints are not resolved at the branch level, the customer may approach the Customer Grievance Cell at the Head Office.
Grievance Redressal Committee-Level 3
Complainant, if still unsatisfied with the Redressal, can refer the complaint to the Grievance Redressal Committee at the Head Office.
The Grievance Redressal Committee in a bank is a dedicated group responsible for addressing and resolving customer complaints. They receive, review, investigate, and resolve complaints to ensure fair treatment and customer satisfaction.
The Grievance Redressal Committee of our bank consists of the following members:
| Sl No | Designation | Role |
| 1. | Secretary/General Manager | Chairman |
| 2. | Deputy General Manager (Admin) | Member |
| 3. | Deputy General Manager (Development/Inspection) | Member |
| 4. | Section Officer( Admin) | Member |